BANKING FAIL HSBC suffers online banking glitch leaving customers locked out of accounts
The glitch came at a particularly inconvenient time with many people expecting their pay cheques on the last Friday of the month.
The high street bank has about 17 million business and personal current account customers, but we don’t know how many were affected.
Many customers went on Twitter to voice their frustration.
One angry customer said: “Oh @HSBC_UK you do pick your moments, last Friday of the month.. seriously? #websitedown”
“Can you at least acknowledge the issue, and perhaps tell customers what the problem is,” another one tweeted.
“Do you have an estimated time until it’s resolved?,” one customer asked.
They were advised to check Twitter for further updates.
HSBC later confirmed the incident was caused by a technical issue with a scheduled upgrade to its personal internet banking service, which did not complete properly.
This morning, the bank said it was working hard to fix the problem and apologised for the inconvenience.
Online and mobile banking services were up and running again around 9.30am.
In a statement sent to the Sun Online this morning, HSBC said: “We are aware that some of our retail customers are having trouble logging into online banking and mobile services and we are working hard to fix the problem. We are sorry for any inconvenience.”
Later the bank confirmed: “Our online and mobile banking services are now available. We are sorry for any inconvenience caused.”